1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.

2. Delivery Location

Hupi.uk currently ships to addresses within the United Kingdom. For international shipping inquiries, please contact us at [email protected] before placing your order.

3. Shipping & Processing Times

  • Order Processing: All orders are processed and shipped from our warehouse at 13 Freeland Park, Wareham Road, Poole, BH16 6FA. Orders are typically processed within [e.g., 1-2] business days (Monday-Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delivery Times: The estimated delivery time begins from the date of dispatch, not the order date. While we aim to meet all delivery times, please be aware that a delivery time frame is an estimate and not a guarantee.
    • Standard UK Delivery: [e.g., 2-4 business days]
    • Express UK Delivery: [e.g., 1-2 business days]
  • Please note that shipping times may be affected by factors outside of our control, such as carrier delays, adverse weather conditions, or customs issues (for international orders).

4. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs.

  • Standard UK Delivery: £[e.g., 3.99]
  • Express UK Delivery: £[e.g., 7.99]
  • Free Shipping: We offer free standard shipping on all orders over £[e.g., 50]. This will be applied automatically at checkout once your cart total meets the threshold.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your order on the courier’s website.

6. Damaged or Lost Orders

  • Damaged Items: If you receive your order and the packaging is damaged, please take photos of the package and its contents before opening it. If the item is also damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will guide you through the next steps, including a replacement or refund.
  • Lost Orders: If your tracking information shows that your order has been delivered but you have not received it, please check with your neighbors or your building’s reception. If you still cannot locate the package, please contact the courier first. If the issue is not resolved, please contact us at [email protected] with your order and tracking number, and we will assist in resolving the matter.

7. Customs, Duties, and Taxes

For international orders, please note that customs, duties, and taxes may apply. Hupi.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend you check with your local customs office for potential charges before placing an order.

8. Questions About Your Order

If you have any other questions about your order or our shipping policy, please contact us at [email protected]. We are here to help!