1. Introduction

Welcome to Hupi.uk, an e-commerce website owned and operated by [Your Legal Business Name], with a registered address at:

13 Freeland Park, Wareham Road, Poole, BH16 6FA, Dorset, UK.

Our email address is [email protected].

These Terms and Conditions (“Terms”) govern your use of the Hupi.uk website and your purchase of goods from us. By accessing or using our website, you agree to be bound by these Terms and any other policies or agreements referenced here. If you do not agree to these Terms, you must not use our website.

2. Definitions

  • “Hupi,” “we,” “us,” or “our”: refers to [Your Legal Business Name].
  • “Website”: refers to the Hupi.uk website.
  • “You,” “your,” or “customer”: refers to the user or customer of the Website.
  • “Goods” or “Products”: refers to the products and services available for purchase on the Website.
  • “Contract”: refers to the legally binding agreement between you and us for the purchase of Goods.

3. Eligibility

To make a purchase from our website, you must be at least 18 years of age or of the legal age of majority in your jurisdiction. By placing an order, you represent and warrant that you are of legal age to form a binding contract.

4. The Contract

  • 4.1. Order Process: To place an order, you will select your desired Goods, add them to your shopping cart, and proceed to checkout. You will provide your personal, billing, and shipping information, review your order details, and make a payment.
  • 4.2. Order Acceptance: Your order is an offer to buy from us. Our acceptance of your order and the formation of the Contract will occur when we send you an email confirmation that your order has been dispatched.
  • 4.3. Right to Refuse an Order: We reserve the right to refuse or cancel any order at our discretion, including for reasons such as product unavailability, errors in pricing, or an inability to process payment. If we cancel your order after you have paid, we will issue a full refund.

5. Pricing and Payment

  • 5.1. Pricing: All prices on the Website are in Pound Sterling (£) and include VAT (where applicable). We reserve the right to change prices at any time, but price changes will not affect orders that have already been accepted.
  • 5.2. Payment Methods: We accept the following payment methods: [List all accepted payment methods, e.g., Visa, Mastercard, PayPal, etc.].
  • 5.3. Security: We take reasonable precautions to protect the security of your payment information. However, we cannot be held liable for any unauthorized access to information supplied by you.

6. Delivery and Shipping

  • 6.1. Delivery Costs: Delivery costs are calculated at checkout and are based on the size, weight, and destination of your order.
  • 6.2. Delivery Times: We will aim to dispatch your order within [e.g., 2-3] business days. Delivery times are estimates and are not guaranteed. We are not liable for any delays that are outside of our control.
  • 6.3. Risk of Loss: The risk of loss and damage to the Goods passes to you upon delivery.

7. Returns, Refunds, and Your Right to Cancel

  • 7.1. Right to Cancel (Cooling-off Period): Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving a reason. This period starts the day after you acquire physical possession of the Goods.
  • 7.2. How to Cancel: To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., an email to [email protected]).
  • 7.3. Refunds: If you cancel your Contract, we will reimburse all payments received from you, including standard delivery costs. We may make a deduction for any loss in value of the Goods due to unnecessary handling by you. We will make the reimbursement within 14 days of receiving the returned goods.
  • 7.4. Return of Goods: You must send the Goods back to us without undue delay and no later than 14 days from the day you notified us of your cancellation. You will be responsible for the direct cost of returning the Goods.
  • 7.5. Damaged or Faulty Goods: For information on returns for damaged or faulty items, please refer to our separate Returns Policy available on the Website. This is in addition to your statutory rights under the Consumer Rights Act 2015.

8. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Hupi or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, duplicate, copy, or sell any part of the Website without our express written permission.

9. User Conduct

You agree not to use the Website in any way that could cause damage to the site or impair its accessibility. You must not use the Website for any unlawful, illegal, fraudulent, or harmful purposes. You must not post or transmit any content that is offensive, defamatory, or infringes on the rights of any third party.

10. Limitation of Liability and Disclaimer

  • 10.1. Disclaimer: The Website and all its content are provided “as is” and “as available” without any warranties.
  • 10.2. Limitation of Liability: To the fullest extent permitted by law, Hupi will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Website or the purchase of any Goods.
  • 10.3. Statutory Rights: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law. Your statutory rights as a consumer are not affected.

11. Indemnification

You agree to indemnify and hold harmless Hupi, its directors, employees, and agents from any and all claims, liabilities, and expenses arising from your use of the Website or your breach of these Terms.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon their posting to the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at [email protected].